Support
Write to hasiktechnologies@gmail.com and we'll answer within two working days.
Common questions
How do I reserve something?
Open a shop, tap a product, choose how you'll get it and when, and tap “Reserve”. The shop confirms the reservation, and you pay in the shop when you collect it. If the shop doesn't confirm in time, or you don't collect it while the shop holds it, the reservation ends on its own and you owe nothing. For delivery, tap “Ask about delivery” and agree the details with the shop in chat. Haseek doesn't take payments.
How do I put my shop on Haseek?
Sign in, open Profile and tap “Add a new shop”. Add your details and the location of your door, then record your first five-second reel.
Why do I see shops that are far away?
When no shops near you have posted yet, Haseek shows the newest shops from everywhere. As shops near you join, your feed fills with them.
How do I report a reel, shop, product or message?
Tap ••• on a reel, a shop page, a product or a conversation and choose Report. To report a single message, touch and hold it and choose “Report message”. We review every report within 24 hours and remove content that breaks our terms. Content reported by 3 different people, or reported once for “Child safety”, is hidden straight away until we've reviewed it. We remove child sexual abuse material and report it to the authorities. You can also block a shop or a person from the ••• menu on a reel, shop page or conversation.
How do I delete my account?
In the app, open Profile › Delete account. This permanently removes your account, your shops with their reels and products, your reservations and your saved data. Messages you sent stay visible to the other person as from “Deleted user”. If you can't open the app, email us from the address on your account and we'll delete it within 30 days (details).
I didn't get the sign-in code
Check your spam folder for an email from no-reply@hasiklabs.com. Codes expire after 24 hours; request a new one from the sign-in screen.